Return policy

Standard Return Policies

We implemented return policies to ensure that our customers are fully informed. We want to make sure they are satisfied with their purchases. The return policies are there to protect against unjust return or refund requests.

Please review our policies below:

Defective Product Return Policy

Eligibility for Return or Refund

The products are eligible for return or refund if damaged. Customers are eligible to return products with defects. We will consider printing errors, incorrect colors, misinformation, and misaligned text or images. If the product meets these specifications, customers can request a replacement or refund.

Process for the Return or Refund

For the return or refund process, customers are required to contact our company within 7 to 14 days. Within that time, they can request a return or refund authorization. A detailed photographic proof of damaged products must be sent to start the process.

Resolution to the Return or Refund Request

We have two options available to address issues with defective products. The first option is a full reprint at no cost. The second option is a full refund for defective products. We provide two options: a full reprint at no extra cost or a full refund for defective products.

Satisfaction Guarantee Policy

Customers with complaints about quality need to request an exchange or refund.
Reach out to the company to process a satisfactory experience based on the return policy. The customers are requested to contact our company, Transparentcard.com, via email. They need to explain the reason for dissatisfaction within 14 days. Once we review the case and verify all issues, we will resolve the matter. The proof of the damaged product requires verification. We will issue an exchange or a reimbursement to ensure customer satisfaction.

Shipping Damage Policy

Eligibility for Damaged Product Shipping:

Returns are accepted for damaged products received after the products are dispatched. Depending on the customer’s request, we either exchange at no extra cost or offer a refund. These are depending on the customer’s requirements for the damaged products. Customers are to contact us at info@transparentcard.com to issue an exchange. The same goes for issuing reprint or refund policies.

Process of Damaged Product Shipping Policy:

Upon receiving the report on damaged products within 14 days, the issue is verified. Customers must report the damage via email to info@transparentcard.com. Within 14 days of receiving the order, the application must include photos of the damaged packaging and product. Only after verification can the customer access the exchange, reprint, or refund policies.

Resolution of Damaged Product Shipping Policy:

Depending on the discussions via email with the customer, we will proceed. The exchange is done with zero cost. The reprints come with no extra cost. We progressively concede with all customers when a refund is requested. We value our customer’s satisfaction when ordering from transparentcard.com or transparentcard.de.

Incorrect Order Policy

Eligibility for Incorrect Order Policy:

When the order does not match the instructions, we accept exchange or refund. Contact transparentcard.com if your products have been damaged when shipping. Customers can place this issue by sending in the order details. Return, exchange, or reprints for business cards need verification first for incorrect information.

Process of Incorrect Order Policy:

To detail the discrepancies in the product, customers must notify our company within 14 days. It is very easy to contact us via info@transparentcard.com and send in all the issues with the order. The customer must include photographic evidence of the damage or print issues.

Resolution on the Incorrect Order Policy:

At Transparencard.com, we value our customers and their requirements. We will ensure that the order is redone sufficiently. Upon request, we will provide a refund for incorrect orders.

Proof Approval Policy

It’s when a customer follows the Proof Approval Policy, we guarantee an easy process. When printed products deviate from the instructions, users can request a refund. To activate the return process, customers must provide evidence of damaged products. Within 14 days, users should send a clear outline of the disparities. Once we receive this information, our team will take the necessary steps.

Customization Error Policy:

Eligibility of Customization Error Policy

Returns are accepted for customization errors when the company is accountable.

Process of Customization Error Policy

Customers must contact us within 14 days, providing adequate evidence of the error.

Resolution

We will reprint the products with the correct customization or issue a refund for errors on our part.

Non-Returnable Policy:

Eligibility of a Non-Returnable Policy:

Products with defects or errors made by the customers are generally non-returnable.

Process of Non-Returnable Policy:

Customers are notified about non-returnable products during the ordering process.

Resolution:

If a customer does the damage, we will not provide a return or refund. We accept return or refund requests only if the defects are inapplicable to the customer.

Additional Considerations:

Return Shipping Costs:

We cover return shipping costs for defective, damaged, or our company’s errors. Customers are responsible for return shipping costs in other cases.

Refund Processing Time:

The customer can return items within 14 days of receipt of delivery. It can take up to 7 to 14 days for an item to reach us once returned. After this, it will take up to seven business days for the refund amount to go to the customer’s account.

Reprint Timeframe:

Reprints are prioritized and typically processed within the standard production time.

First Order Advantage:

We offer a first order of 60 Euros for new customers. A new customer is eligible for a refund without evidence. Feedback via email is always advised. These policies ensure customer satisfaction while protecting the company from unreasonable returns.

International Returns from Transparent Card

At Transparentcard.com, customers can return the ordered package wherever they live worldwide.

Need to return an item? Go to the Contact Us page to receive the best outcome for any queries or concerns.

International Return Methods

Transparentcard.com offers a variety of ways to return a customer’s item. We recommend that customers contact us via email at info@transparentcard.com. The customers will receive the best possible way to get started with the return policies.